Return Policy

Last Updated: January 01, 2028

Thank you for purchasing from Pure Pharma.

Due to the nature of the research products sold by Pure Pharma, we maintain a strict no-return policy.

1. No Returns Accepted

All products sold by Pure Pharma are intended for laboratory research purposes only.

For safety, quality control, regulatory, and compliance reasons, Pure Pharma does not accept returns of any products once they have been shipped.

Products may not be returned for:

• Change of mind

• Ordering the wrong item

• Ordering the wrong quantity

• Customer preference

• Delivery delays caused by shipping carriers

• Refused shipments

• Improper storage or handling after delivery

2. Non-Returnable Products

All products sold by Pure Pharma are non-returnable.

We cannot accept returned products regardless of whether they have been opened, unopened, used, or unused.

3. Damaged or Incorrect Orders

If you receive a damaged product, incorrect product, or an order with missing items, please contact us within seven (7) days of delivery.

To assist with our review, please provide:

• Your order number

• Photographs of the package

• Photographs of the product received

• A description of the issue

Pure Pharma reserves the right to investigate all claims before determining an appropriate resolution.

4. Return Shipments Sent Without Authorization

Any package returned to Pure Pharma without prior written authorization may be refused and returned to the sender.

Receipt of a returned package does not constitute acceptance of the return or approval of a refund.

5. Replacement Requests

In certain circumstances, and at Pure Pharma’s sole discretion, replacement products may be offered for verified shipping errors, damaged shipments, or fulfillment mistakes.

Replacement requests are evaluated on a case-by-case basis.

6. Contact Information

For questions regarding this Return Policy, please contact:

Pure Pharma

Email: support@purepharmas.com

Website: https://purepharmas.com