Chargeback Policy

Last Updated: January 01, 2026

Pure Pharma is committed to providing quality products and responsive customer service. This Chargeback Policy outlines the procedures and expectations regarding payment disputes and chargebacks.

1. Contact Us Before Filing a Chargeback

If you experience any issue with your order, we ask that you contact our customer support team before initiating a chargeback or payment dispute with your bank, credit card issuer, or payment provider.

Many concerns can be resolved quickly through direct communication.

Contact Information:

Email: support@purepharmas.com

Website: https://purepharmas.com

2. Chargeback Investigations

When a chargeback is filed, Pure Pharma reserves the right to investigate the claim and provide supporting documentation to the payment processor, financial institution, or card issuer.

Supporting documentation may include:

Order confirmations
Customer account information
Billing and shipping information
Order history
Delivery confirmation and tracking records
Customer communications
Website acceptance records, including Terms and Conditions acknowledgments
Research-use acknowledgments and checkout certifications

3. Unauthorized Transactions

If you believe your payment method was used without authorization, please contact us immediately.

Pure Pharma will cooperate with legitimate fraud investigations and may request additional information to assist in resolving the matter.

4. Invalid Chargebacks

A chargeback may be considered invalid if:

The order was successfully delivered to the address provided by the customer.
The customer failed to contact Pure Pharma before initiating a dispute.
The dispute relates to dissatisfaction with a product that is subject to our published Terms, Refund Policy, or Return Policy.
The customer agreed to the Terms and Conditions at checkout.
The chargeback is filed after receiving and retaining the product.

5. Fraudulent or Abusive Chargebacks

Pure Pharma reserves the right to take appropriate action regarding fraudulent or abusive chargebacks, including:

Contesting the dispute with supporting evidence
Suspending or terminating customer accounts
Refusing future orders
Recovering unpaid balances through lawful means
Reporting suspected fraud to applicable authorities where permitted by law

6. Research Product Purchases

All products sold by Pure Pharma are sold for laboratory research purposes only and are subject to our Terms and Conditions, Refund Policy, and Return Policy.

Customers acknowledge these policies during checkout and agree that product purchases are governed by those policies.

7. Resolution Process

Pure Pharma will make reasonable efforts to work with customers to resolve legitimate concerns regarding:

Damaged shipments
Incorrect items
Missing items
Billing errors
Fulfillment issues

We encourage customers to contact us directly so that a mutually acceptable resolution may be reached whenever possible.

8. Policy Updates

Pure Pharma reserves the right to modify this Chargeback Policy at any time. Updated versions will be posted on this website and become effective immediately upon posting.

9. Contact Information

Pure Pharma