Refund Policy

Last Updated: January 01, 2026

Thank you for purchasing from Pure Pharma.

Due to the nature of the products we sell, all purchases are subject to the following Refund Policy.

1. All Sales Are Final

All products sold by Pure Pharma are sold for laboratory research purposes only.

Because of the sensitive nature of these products, all sales are final and we do not accept returns of products once shipped.

2. No Returns Accepted

Pure Pharma does not accept returns for:

• Change of mind

• Ordering the wrong product

• Ordering the wrong quantity

• Customer preference

• Delayed delivery caused by carriers

• Refused shipments

• Improper storage or handling after delivery

Products that have left our facility cannot be returned for safety, quality control, and compliance reasons.

3. Order Cancellations

Orders may only be canceled before processing begins.

Once an order has entered processing, packaging, fulfillment, or shipment, it cannot be canceled.

4. Incorrect or Damaged Orders

If you receive:

• An incorrect item

• A damaged shipment

• A missing item

You must contact us within 7 days of delivery.

Please provide:

• Order number

• Photographs of the package

• Photographs of the product

• Description of the issue

Pure Pharma reserves the right to investigate all claims before issuing any replacement or refund.

5. Lost Shipments

If a shipment is lost in transit, please contact us promptly.

Claims may require carrier investigation and verification before any replacement or refund is considered.

Pure Pharma reserves the right to determine the appropriate resolution on a case-by-case basis.

6. Refund Eligibility

Refunds may be issued only in the following circumstances:

• The ordered product is unavailable

• The order cannot be fulfilled

• Pure Pharma determines a refund is appropriate in its sole discretion

• Duplicate charges are confirmed

• Verified billing errors occur

Refunds are not guaranteed and remain subject to review.

7. Refused Deliveries

Customers who refuse delivery may not be eligible for refunds.

Shipping fees, carrier fees, and any applicable processing costs may be deducted from any approved refund.

8. Chargebacks

Customers agree to contact Pure Pharma before initiating a chargeback or payment dispute.

We are committed to resolving legitimate concerns directly whenever possible.

Fraudulent or abusive chargebacks may result in:

• Order cancellation

• Account suspension

• Account termination

• Collection efforts where permitted by law

Pure Pharma reserves the right to contest chargebacks using order records, shipment tracking, customer communications, and other supporting documentation.

9. Processing Time for Approved Refunds

If a refund is approved, please allow 5–10 business days for the refund to be processed.

Actual posting times may vary depending on your bank, credit card issuer, or payment provider.

10. Contact Us

For refund inquiries, please contact:

Pure Pharma

Email: support@purepharmas.com

Website: https://purepharmas.com